FAQ

Our footwear appeals to discerning customers worldwide who appreciate both style and comfort. Whether you’re a busy professional in New York, a style-conscious shopper in London, or a comfort-seeking connoisseur in Sydney, StrideLux offers sophisticated footwear options to elevate your everyday.

Each pair of our loafers, espadrilles, pumps, sandals, and slippers is crafted with meticulous attention to detail. We combine premium materials with timeless designs to create footwear that delivers both luxury and comfort. Our global delivery service mirrors this commitment to excellence.

Our collection includes five main categories: Espadrilles, Loafers, Pumps, Sandals, and Slippers. Each category features designs that blend contemporary style with classic elegance.

Our footwear generally runs true to size. Detailed sizing information is available on each product page. If you’re between sizes or have specific fit concerns, we recommend contacting our customer care team at [email protected] for personalized advice.

Care instructions vary by material. Each product ships with specific care recommendations to ensure your footwear maintains its premium quality. Generally, we recommend storing shoes in their original dust bags when not in use and cleaning according to material specifications.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. Your payment information is processed securely and never stored on our servers.

Currently, we process orders as guest checkouts, but you’ll receive detailed tracking information via email once your order ships. We’re developing an account system for future convenience.

We offer seamless global delivery to most destinations worldwide. Some remote areas and certain Asian countries currently have shipping restrictions due to customs regulations. Contact us to verify delivery options to your location.

We offer two convenient shipping methods:
Express Shipping ($12.95 USD): 1-2 day processing + 10-15 day delivery via DHL/FedEx
Complimentary Standard Shipping: Free on orders over $50, 1-2 day processing + 15-25 day delivery via EMS

All orders require 1-2 business days for processing before shipping. You’ll receive tracking information as soon as your order leaves our Houston headquarters.

Yes! We provide real-time tracking information via email as soon as your order ships. Our logistics partners (DHL, FedEx, or EMS) will provide detailed updates throughout the delivery process.

We handle all international paperwork for seamless cross-border delivery. However, some countries may charge import duties or taxes upon arrival, which are the customer’s responsibility.

We offer 15-day returns from the delivery date. Items must be in original, unworn condition with all packaging intact. Return shipping is the customer’s responsibility, and refunds are processed within 3-5 business days of receipt.

Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

Currently, we process returns rather than direct exchanges. You’re welcome to place a new order for the correct size or style while your return is being processed.

In the rare event of damaged goods, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Our Houston-based team is always pleased to assist. Reach us at:
Email: [email protected]
Mailing Address: StrideLux Store, 3772 Margaret Street, Houston, US 77022

Every StrideLux order receives our signature white-glove treatment with careful packaging in tissue and premium boxes. While we don’t offer additional gift wrapping, our standard packaging is elegant enough for gift-giving.

We’re continuously expanding our collection and working to make StrideLux available in more regions. Sign up for our newsletter or follow us on social media for updates about new styles and shipping destinations.