At StrideLux, we combine artisanal craftsmanship with exceptional customer service to ensure your footwear experience is as refined as our designs. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Available worldwide (excluding some Asian and remote regions)

Free Shipping (orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping Notes

Please note that international shipments may be subject to customs fees, import duties, and taxes which are the responsibility of the recipient. StrideLux has no control over these charges and cannot predict what they may be.

Returns & Exchanges

We want you to be completely satisfied with your StrideLux footwear. If for any reason you’re not, we offer a simple returns process within 15 days of delivery.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with all tags attached
  • Processing Time: 5-7 business days after we receive your return
  • Non-Returnable Items: Custom-made or monogrammed items (clearly marked at purchase)

Our Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our Customer Care team at [email protected] with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear StrideLux Customer Care,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Size/Color/Quality/Other]
Request: [Refund/Exchange for (specify size/style if exchanging)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package Your Items

Once approved, repackage the footwear in its original box with all protective packaging and tags intact. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

We’ll provide a prepaid return label for US customers. International customers may need to cover return shipping (original shipping fees are non-refundable).

Ship to:
StrideLux Returns
3772 Margaret Street
Houston, TX 77022
USA

Note: For your protection, we recommend using a trackable shipping service and retaining your receipt until your refund is processed.

Refund Details

Once we receive and inspect your return:

  • Timing: Refunds process within 5-7 business days
  • Method: Original payment method (credit card/PayPal)
  • Amount: Full item cost minus original shipping (unless return is due to our error)

Exchanges

For size exchanges:

  • Follow the standard return process above
  • Clearly indicate your desired replacement size in your return request
  • We’ll ship your new pair as soon as we process the return
  • If your preferred size is unavailable, we’ll contact you to discuss alternatives or issue a refund

Special Considerations

The following items cannot be returned:

  • Custom-made or personalized footwear (including monogrammed items)
  • Items marked “Final Sale” during promotional events

Need Assistance?

Our Customer Care team is pleased to help with any shipping or return inquiries:

We appreciate your trust in StrideLux and are committed to ensuring every step of your experience reflects the quality and care we put into our footwear.