Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including designs, text, graphics, logos, and images, is the property of StrideLux and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate and current information when creating an account or making purchases
• Not use our website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the website’s functionality

2. Product Information

2.1 Product Descriptions

We take great care to accurately represent our handcrafted footwear through product descriptions and images. However, slight variations in color or texture may occur due to monitor settings and the natural characteristics of premium materials.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Custom Products

Custom-made or monogrammed items (clearly marked during purchase) cannot be returned or exchanged unless defective.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Orders are not binding until we send an order confirmation email.

3.2 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, though orders already placed will be honored at the original price.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.

4.3 Delivery Issues

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier. For lost packages, please contact us within 30 days of the expected delivery date.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for unworn items in original packaging with all tags attached. Custom-made or monogrammed items and final sale products cannot be returned.

5.2 Return Process

1. Email [email protected] within 15 days of delivery with your order number and return request
2. We will provide return instructions and a prepaid label (US customers)
3. Ship items back to: StrideLux Returns, 3772 Margaret Street, Houston, TX 77022 USA

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The original shipping fee is non-refundable unless the return is due to our error.

5.4 Exchanges

For size exchanges, clearly indicate your desired size in your return request. If unavailable, we will contact you about alternatives or issue a refund.

6. Liability and Disputes

6.1 Product Use

StrideLux is not liable for any injury or damage resulting from improper use of our products. Our footwear is designed for normal wear under typical conditions.

6.2 Website Operation

We strive to maintain uninterrupted service but are not liable for temporary website unavailability due to technical issues beyond our control.

6.3 Governing Law

These Terms shall be governed by the laws of Texas, USA. Any disputes shall be resolved in the courts of Harris County, Texas.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use after changes constitutes acceptance of the revised Terms.

9. Contact Information

For questions about these Terms or any other concerns:

StrideLux Customer Care
Email: [email protected]
Address: 3772 Margaret Street, Houston, TX 77022 USA

We typically respond within 24 business hours.